Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Sacramento Bee
Within the past few years, the professional services industry has gained hundreds of thousands of jobs and will continue to do so in the foreseeable future. Given this growing demand, Adecco is looking for local individuals with customer service ...
and more »
MarketWatch (press release)
ATLANTA, Feb 22, 2012 (BUSINESS WIRE) -- Cable industry veteran Kimberly Edmunds has been named Senior Vice President of Customer Care for Comcast Cable's Central Division. In her new role, Edmunds will be responsible for all care strategies and ...
and more »
MarketWatch (press release)
22, 2012 /PRNewswire via COMTEX/ -- US insurance consumers want their insurers to offer more personalized service and reward customer loyalty, according to Ernst & Young's Global Consumer Insurance Survey 2012. The survey also finds that consumers of ...
Insurers left playing catch up globally as consumer expectations soarinAudit
all 6 news articles »
MarketWatch (press release)
The California utility company has reported improved customer service and increased operational efficiencies as a result of deploying CIC's contact center automation and unified communications functionality across the organization.
and more »
Bradenton Herald
Titanpoker.com, the leading online poker room in Europe, has been awarded the 2012 Gambling Readers' Choice Award for Best Poker Customer Service for the third consecutive year. The award was determined by readers of Gambling Online Magazine and its ...
and more »
MarketWatch (press release)
... that combines the compelling power of video with personally relevant, individualized data to drive action throughout the customer lifecycle. idomoo's service delivers affordable engagement with any number of customers via personalized video.
and more »
San Francisco Chronicle (press release)
Outstanding valet customer service can contribute greatly in these tough economic times if done properly. Robinson & Associates shares valet customer service guidelines. Robinson & Associates, Inc., today announced valet casino customer service ...
and more »
Mmegi Online
Mmegi Online
First National Bank (FNB) Botswana has successfully completed an IT compliance and governance process that is expected to lead to the improvement of services to customers and cut income losses. The bank says as a financial entity that operates across ...
and more »
Daily Deal Media
Daily Deal Media
By Stephanie Taylor, Daily Deal Media February 22, 2012 Groupon has high customer service standards, as we've seen in many cases, and this is another example of holding true to those standards. The Capitol Hill Seattle Blog reports a story of Groupon ...
and more »
MLive.com
MLive.com
Barb Byrum (D-Onondaga) hammered home one point throughout her press conference announcing her candidacy for Ingham County Clerk: customer service. "I've been a business owner. I grew up around retail. I know customer service," Byrum said.
Byrum takes big swing heading into clerk's raceCity Pulse
all 4 news articles »
|
|||||
|
|
|
|||
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
"Right, People. Let's blast out that mail campaign we've been... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK ''... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients.... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK ''... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Customer Service |